Tracking

Understand where the shipment is before escalating it.

Shipment updates depend on carrier scan events. Tracking is usually most reliable after the package has been accepted into the carrier network.

Carrier scansTransit timingDelayed updatesWhat to expectIf an update looks stuck

Guidance 01

What to expect

A label-created event does not always mean the parcel is already moving. Carrier scans can lag behind fulfillment by several hours.

Split shipments can generate multiple tracking numbers when an order contains products from different stock locations or packing groups.

Guidance 02

Check again after the next business day if the package has only recently shipped.

If the status has not moved after that window, gather the order number and tracking number before contacting support for escalation.

What speeds up review

Order number or tracking numberExact product title or SKUPhotos when damage or mismatch is involved

Need another route?

Need the next step?

Move from support to tracking, then back into the catalog without losing your place in the order flow.