Guidance 01
Before you reach out
Have your order number, SKU, and a short summary ready so our team can review the request quickly.
For product fit or compatibility questions, name the machine, grip, cartridge, or accessory you are pairing together.
Order help
Start with the fastest route to a useful answer.
NTMS support keeps working artists, studios, and resellers moving with practical product and order guidance.
Order questionsProduct fitAccount helpBefore you reach outCommon requests
Guidance 02
Common requests
Order status, shipment questions, and damaged-delivery reports can usually be resolved fastest with clear photos and the tracking number.
NTMS catalog questions are easier to answer when you include the exact product title or SKU from the site.
What speeds up review
Order number or tracking numberExact product title or SKUPhotos when damage or mismatch is involved
Need another route?
Move between support, tracking, and catalog without losing the thread.
Need the next step?
Move from support to tracking, then back into the catalog without losing your place in the order flow.