Know what helps a return or damage review move faster.

Inspect orders on arrival and keep original packaging until the products have been checked for accuracy and condition.

Unopened standard catalog items are generally the simplest cases to review, while used, sterile, or custom-sourced items usually require additional review.

Keep photos of the item, package condition, and any visible discrepancy so the support team can assess the request quickly.

Reference the order number and exact SKU for every line item included in a return or damage report.